I'll try to keep this short.
You remember last week I was asking if I should even trust them and their free install, etc. Well I should not have but I had already bought the radio from their website and my usual guy will not install anything bought from somewhere else so I gave this a shot.
First they tried to say that the free install deal was over. This is after the salesman said it would be going on forever and talked me into buying the head unit. So I bitched to the manager about the old "bait and switch" and he reluctantly agreed to honor what I was quoted.
So. They tell me to be there at 10AM. I arrange a ride from a friend only to find that the installation dept. actually opens at 11. So I killed 45 minutes and came back to see that I had lost my first place in line, now I'm 4th - no big deal.
I drop off the car and wait for the phone call. When the call finally comes, it is not to tell me that my car is ready, but to ask me where my stock XM receiver is?
I tell them I have no idea where Chevy put the damn thing and to call the dealer...
So still no phone call - I call the installation dept like 10 times but no one ever answers. My shop closes at 6 so I got a ride and went up there to see what's up. My car is still not done (keep in mind this is a simple radio install and it has now been 6 hours).
I see that my car is in fact not even being worked on at this point, and that they are working on someone who came AFTER me because he wants to get his stuff done quickly so he can get to work. So I sit there from 5 until 6:30 watching the mindlessly boring HDTV infomercial that plays a 15-minute loop in their customer waiting area.
So at 6:30 they announce that the XM radio portion is not working. After testing various things for about 30 minutes, they hand ME the unit and tell me its defective and to go into the store and get a new one. After waiting in line and doing the paperwork, 30 more minutes of my time are wasted.
They finally get it working, I wait for them to put the car back together and I leave. On the way home, the radio cuts off. I turn it back on and 10 minutes later it shuts down again.
Then, on my way to work today, it shuts off and the XM will not come online no matter what.
So I spend another day of no phone calls, waiting for my car, I get a ride up there to check on it since they do NOT answer the phone, to find that it has been done for hours and no one called me to tell me.
It works now (a SECOND bad XM receiver?
) but I ain't holding my breath.
I swear to God, next time I will pay whatever it costs to get it done right. Saving a few bucks is NOT worth this crap. The only reason I took it there was for convenience (close to work) and the fact that it was a "simple" job.
What a freakin mess - I pray that its fixed...
gee i'm sorry for your luck............
see what happens when you expect convinience? you get more headches....
and best buy and circuit city sux.............. they are some corporate a-holes
wait for it... wait for it... NOW GO!! ---> '02 LS Sport <---
Yahoo IM : buzz122 AIM : buzz122cav
Sorry to hear about your bad experience. Like I said in your other post, it's a hard call to make because there are so many stores. Some good some bad. Hopefully it turns out alright for you.
-Chris
damn..can't say we didn't warn you, lol.
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Offical dealer for the following-
SOUNDSTREAM
DB LINK
DB DRIVE
PANASONIC
GARMIN
ROSEN
SCOSCHE
XE DESIGNS
SOUNDGATE
PAC
LITEGLOW
dammit wysiwyg that picture in your sig has got me all jittery now...I need to get home and get me some or I'm gonna freakin DIE
Blue Cav Customs wrote:dammit wysiwyg that picture in your sig has got me all jittery now...I need to get home and get me some or I'm gonna freakin DIE
thats a lot more than we needed know......
wait for it... wait for it... NOW GO!! ---> '02 LS Sport <---
Yahoo IM : buzz122 AIM : buzz122cav
typcial circuit city corporate bs.... i should know i worked in the roadshop
women are like cars you have to test drive the new one before you trade in the old one
That sucks man. You would think that big corporations like CC, BB, Futureshop, A&B Sound, Visions etc could shell out the $$ to keep good installers. LIve and learn, I guess...
Free your mind - shoot your TV.
Radio is working great so far...(crosses fingers)
After reading your post again, it kind of sounds like either the person working on your car is new, or they just didn't know what they were doing. First of all, it's a Cavalier, my roadshop does 5-6 Cavaliers a day, they should have known where everything was. Second, if they scheduled you at 10, yours should have been the first car to get worked on. Third it shouldn't take anywhere NEAR 6.5 hours to put a deck in. Fourth, if the deck was bad, they should have set it on the bench so they could mark it as defective later and gone to the storage closet and got a new one for you THEMSELVES. And after all that, if it was messed up, especially if it was a new guy doing it, they should have had the shop manager work on it when you brought it back and get it done as quick as they could.
Again, sorry about your experience, and I hope you guys don't think thats how things work at every Circuit City.
-Chris
Besse wrote:After reading your post again, it kind of sounds like either the person working on your car is new, or they just didn't know what they were doing. First of all, it's a Cavalier, my roadshop does 5-6 Cavaliers a day, they should have known where everything was. Second, if they scheduled you at 10, yours should have been the first car to get worked on. Third it shouldn't take anywhere NEAR 6.5 hours to put a deck in. Fourth, if the deck was bad, they should have set it on the bench so they could mark it as defective later and gone to the storage closet and got a new one for you THEMSELVES. And after all that, if it was messed up, especially if it was a new guy doing it, they should have had the shop manager work on it when you brought it back and get it done as quick as they could.
Again, sorry about your experience, and I hope you guys don't think thats how things work at every Circuit City.
Everything you wrote is cool, but don't lie, 5-6Cavaliers a Day?! you have 1-2bays, that is a bit far fetched. We install more Remote starters than ANY store in Genessee County, and that is about 35-50 a day, (10 installers) and most of our business is GM (we are in MICHIGAN), and we never see 5-6 Cavaliers a day.
yes but cavaliers are more common in other places (in ratio). Calgary for one, I never saw many cavaliers, at least not nearly as many as there are Civics. However here in MJ, I can pretty much guarantee a cavalier every 2 or 3 blocks. Yesterday 3 cavaliers of the same year and trim passed in front of my house within a 30 second period. Cars popularity differs through different towns. Unless you two live in the same city, that is hardly a fair comparison. (and then they also differ between neighbourhoods sometimes)
Which part of Calgary are you talking about? I live near Kensington and work in downtown Calgary and Cavs/SFs are BY FAR the most common "car" (way more than civics) in those areas. Giant SUVs outnumber all other vehicles 3-2 or maybe even 2-1, which skews things quite abit.
Free your mind - shoot your TV.
I live about 20-30 minutes from the Lordstown plant. A lot of people in my area work for GM and Delphi, and a lot of them drive Cavaliers. The Roadshop I work in is also in the top 10% of the company I believe. What I was giving was kind of a guess average. Of course I don't see 5 Cavaliers everyday, there are some days I don't see more than 5-6 cars period, but there are some days where I do 10 Cavs. Maybe I was high, but I hope you get the point of my post.
-Chris
