Now I didnt want to do this but im growing impatient. Ive tried emailing 3 times and the contact us emailing system once all last week.
Ive odered the rear strut bar almost a month ago now and I was told 2 weeks ago that my order would be instock and shipped and I would hear from them. Well Ive emailed and no reply. I know TTR is a GREAT COMPANY. Ive ordered numerous things from them. I'm just wondering what is going on with my order and if they could get into contact with me soon please
Thanks
Yeh my buddy ben ordered the vibrant red strut bars like 2 weeks ago.. they just told him when they ship theyll email him.. so i figured there just on back order.. Ive heard great thing from TTR and there making some great products so i really told ben u have nothing to worry about right now.. So im assuming the same for you
super..
Ill stick to emailing since thats how its always been done ... I dont see why I would have to result to calling when weve always contacted by email.
Ive seen arron on the org... Hopefully this will get his attention
Kardain wrote:Have you tried calling?
phones still exist in this day and age? Who would have thought!
Strange? It is around the holidays though, so that could be a reason. A lot of people ordering, etc. I remember when i ordered from A+ around this time of year, and it took me almost a month or so to get an e-brake & shift boot. These companies get a lot of orders, so I'm sure its normal. TurboTech has always been good, so I'm sure its nothing wrong.
Sunfire 2.2 wrote:Kardain wrote:Have you tried calling?
phones still exist in this day and age? Who would have thought!
Why do I have to go out of my way to get make the call when it should be them keeping up with me?
Of course they should, because you are their only customer.
Sunfire 2.2 wrote:Of course they should, because you are their only customer.
When I buy something nearly a month ago to the day, and I still dont have it.... I should be kept up-to-date
Should they also inform you if they are having a "boys night out" or if they will be out late? You sound like an old married woman.
i will start a donation thread in OT to buy you a calling card so you can call them, deal?
have you tried using their "help desk" feature? When you log in to check your order status there is a link at the top that says help desk. I've used that twice in the past and have had responses to both of my questions within an hour. Aaron is very good with customer service.
Sunfire 2.2 wrote:Should they also inform you if they are having a "boys night out" or if they will be out late? You sound like an old married woman.
Well, in his defense. He is their customer, and if the store can't give him what they said they could, they should atleast say something. Thats like saying you can buy a turbo from me, you pay me, and I never e-mail you but continue doing business. If there are a lot of delays with the company with back orders, processing, etc. They should atleast e-mail and say so, so he isn't left out in the wind with nothing.
We have replied to your emails many times, I am assuming you are not receiving them as we replied we are not the hold back, as Vibrant is out of stock and is shipping more to us. As soon as we receive more, we will re ship them out to you. If you wish to cancel, let us know we will get it done for you.
Many times, companies run out of their product, producing more than one item, they cannot instantly produce more as they have a manufacturing list of what needs to be made. Being we are one company that sells for them out of most likely 1000's we can only wait for them to get us the product we order from them.
Also the "help desk" on the site (www.TurboTechRacing.com) works very well as stated above, we have never had any issues with it, and it can be reference for many years, as it will never get deleted.
Please let us know if you have any other questions or concerns through PM, online help desk, or email. We respond to all inquiries within 24 hours.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Ken aka Ken96z wrote:Now I didnt want to do this but im growing impatient. Ive tried emailing 3 times and the contact us emailing system once all last week.
Ive odered the rear strut bar almost a month ago now and I was told 2 weeks ago that my order would be instock and shipped and I would hear from them. Well Ive emailed and no reply. I know TTR is a GREAT COMPANY. Ive ordered numerous things from them. I'm just wondering what is going on with my order and if they could get into contact with me soon please
Thanks
Also it has been 2.5 weeks since your order was processed (not a month). We shipped the other item right away you purchased at the same time, as we like to get you the products we do have to you right away.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
HA HA OWNED
THE BEST SIG EVER THE REAL ONE IS TOO EXPLICIT!!!
gotta love SPAM FOLDERS & settings
[quote=97trd(???™)]gotta love SPAM FOLDERS & settings
I am almost positive this maybe what happened, that is why we reccomend the "help desk" on the site as you can login to your account, post messages, find shipping info, etc and it will be there forever.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Thanks Arron for clearing that up. Canceling my order ASAP
Turbo Tech Racing wrote:[quote=97trd(???™)]gotta love SPAM FOLDERS & settings
I am almost positive this maybe what happened, that is why we reccomend the "help desk" on the site as you can login to your account, post messages, find shipping info, etc and it will be there forever.
I have been cheacking my yahoo spam and bulk folders everyday and NOTHING.
And if I ordered on 11/14 and its now 12/4 I dont think thats 2.5 weeks in my book... But whatever
Turbo Tech Racing wrote:[quote=97trd(???™)]gotta love SPAM FOLDERS & settings
I am almost positive this maybe what happened, that is why we reccomend the "help desk" on the site as you can login to your account, post messages, find shipping info, etc and it will be there forever.
yeah , its a good thing to have too
i know i get alot of emails that end up in spam from people ive sent them to , or i get the please go here and fill this out so the person you are sending the email to can recieve your email
i hate spamers , if it wasnt for them no one would have email issues , other than those that miss type the email addy , LOL
Ken aka Ken96z wrote:Canceling my order ASAP
hahahah did somebody get alittle salty
Nope not salty at all. tis the holiday season and I could use that money for other things instead of waiting around forever.
